Shipping & Returns

Shipping Methods

Please refer to Amazon's shipping methods for your order.

Track Your Package

Shipping information is provided by Amazon.

Order Changes/ Cancellations

Please contact Amazon immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Amazon Return Policy.

Return Policy

All returns are managed by Amazon. If you have questions about a product you’ve purchased, please contact Etails India via Amazon by clicking here.

Strider Dealers and Franchisee

Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.

The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.

Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.